DESIGN POLICY (signature required)
DEPOSITS & PAYMENTS:
made to order designs require a non-refundable deposit 50% of service cost. Pre-made designs require full payment. modifications for pre-made designs require full payment before edits can be made. Payments and deposits are accepted through Paypal ONLY. No Zelle, Venmo, or CashApp. Invoices that are not paid within 24 hours will be cancelled.
clients who have secured a slot are required to submit all content for design within a timely matter. If client [you] fails to submit all content/information within 4 days after signing agreement and submitting non-refundable deposit client will lose their design slot. A new non-refundable down-payment and agreement signature will be required to start service again if slots are available.
Drafts will be submitted to client via initial method of communication. If we fail to hear a response within 3 days from the date draft was delivered to client, the design will be considered an abandoned project. after 5 days Client then forfeits the rights to the design.
All projects receive a (4) revision limit/per services after receiving and reviewing the initial draft delivered by NIVTVY. Once all revisions are exhausted, any additional request will cost $10/per revision. Revisions include, but are not limited to font/wording change, color change, logo change, image/layout changes. Once project is finalized and submitted to client, any unused revision will expire immediately. Once final designs are completed and submitted to client. Any future design revisions will require a payment through our revision portal: click here.
No finalized designs/artwork will be submitted to client until balance is paid in full.
All final designs will be sent to client via Dropbox, email, or wetransfer to preserve the quality of the design resolution. If you are having issues viewing or downloading the final artwork please contact for assistance. Designs may be sent to client in pdf. png. jpeg. eps. ai. or svg. An additional fee of $150 will be required if client requests the editable file for personal revisions. Does not apply to Media kit service.
Deposits are non-refundable/non-exchangeable. Final design cannot be returned/exchanged. If client refuses final design, NIVTVY will retain the right to work.
Please state preferred method of communication. Please allow 6-12 hours for responses via email.
Any former client with an unpaid balance prior to January 1, 2020 will not be serviced until balance is paid in full. if client wishes to continue working with nivtvy after balance is paid, client will be required to pay 100% of the service fee to begin.
NIVTVY retains the right to use all completed and abandoned projects for marketing/portfolio/showcase purposes.
NIVTVY will not use vector art, photography, or logo in any designs that the client (YOU) or NIVTVY doesn't own right to use. nivtvy will require written evidence from photographer, original designer, or company/corporation with their permission before continuing design.
We no longer offer expedited services. Service completion time varies between 7-14 business days not including weekends, observed holidays, and/vacations. This does not include the revision stage which is not included in listed turn around time. If you are missing information/content for design this may delay turn around as well. Failure to respond to revisions will delay turn-around as well.